Corry Higher Education Council

This is a highly interactive workshop with a focus of applying the concepts of problem solving and root cause analysis to a hands-on exercise. The course is designed to help your team understand the 8D (Eight Disciplines) process and how it is used to define the problem, analyze the problem, develop a plan to solve the problem, and implement the solution and conduct proper follow-up for any type of problem. The workshop will focus on the 5W2H process for problem investigation, and use of histogram, Pareto chart, scatter diagram, cause-and-effect diagram, in addition to the 5 Why technique to determine root cause. Participants will gain experience with the tools by applying the principles to the hands-on exercise to reinforce the learning.

Learning Targets:

• What is the 8D process and the eight disciplines

• How to apply the 8D process to any type of problem, not just quality defects

• How to apply the 7 basics problem solving tools to a problem

• How to properly conduct an investigation using the 5W2H process

• How to differentiate between symptoms and primary factors

• How to properly develop a problem definition statement

The workshop will be held on Thursday, November 6, 2025, from 8:30a – 4:30p at the Corry Hi-Ed. The cost to register is $399 through the NWIRC website: https://nwirc.org/events/8d-problem-solving-corry/